Frequently Asked Questions

1. Committed team: Jayframe Media genuinely bestows superpowers upon your marketing and creative departments. Any idea can be quickly realised and made to benefit your company.

2. Fully managed: Use Jayframe Media to plan, shoot, edit, and publish your video material instead of going through the trouble of managing it yourself.

3. Results-first: We’ve conducted hundreds of campaigns for a wide range of companies and industries, testing what sizzles and what fizzles.

We value quality service and building trusted and personal relationships with our clients. The entire production process has been streamlined:

Creative briefing and onboarding: We provide you a creative brief to gather your current brand guidelines, logo assets, and product value propositions.
Pre-production: After creating a concept and a script, we recruit the best talent and crew, to make your project come to life.
Production: For animation projects, we’ll illustrate the complete storyboard before moving to motion, and for live-action, we’ll organise the production schedule and ensure that every detail is checked.
Post-production: From beginning to end, all editing is done by a motion graphics specialist or editor.
Delivery: After your final sign-off, all of the media files will be made accessible for download, and that’s it. We’re done.

While most video production companies either create animation or live-action content, Jayframe Media has specialised teams who collaborate to produce both types of content.

Our crew have produced live-action and animated videos that have been seen by millions.

• Corporate Videos
• Culture Videos
• Reels & Tiktoks
• Explainer Videos
• Testimonials
• Event Videos
• Social Media Videos
• Recruitment & HR Videos
• Product Videos
• Hype Videos
• Music Videos
• Animated Videos
• Livestream

Our home is Brisbane Australia, and we service businesses from all across the country. To assist in creating engaging video content, we have people locally, throughout Australia, and abroad. Teaming up with talented creatives from across the world to deliver world-class content.

We can create content whenever, and wherever you need it.

One of the three objectives—customer acquisition, engagement, or retention—usually determines this. We also take distribution channels (TV, Facebook, Youtube, TikTok) and audience into account.

In the dynamic world of video, new formats and channels are opening doors to incredible possibilities. It’s a playground where every forward-thinking brand, marketer, and creative agency is diving into video content.

Need a guiding hand for your product’s video strategy, or looking to amp up your current game plan? We’re here to help. Connect with our video strategy experts – let’s chat about transforming your vision into engaging video content. Book your call with us today!

Ready to roll with your video project? Awesome! Here’s what our production team would love to know:

1. The Big Picture: A snappy, crystal-clear rundown of what you’re aiming to achieve with your video.
2. Your Audience and Their Playground: Who’s going to love watching this? And where are we showing it off – YouTube, Instagram, LinkedIn?
3. The Nitty-Gritty: Break down the deliverables for us – any specific formats, sizes, or languages needed?
4. The Countdown: When do we need to have the cameras rolling and the final cut ready?
5. Your Magic Number: What’s the budget ballpark we’re playing in?
6. Thinking Big: Planning a series? Lay out the grand vision of your video saga!

Absolutely,

we can assist with sourcing models or actors for your project. For our Autopilot and Campaign clients, we have access to a diverse range of talent to suit various project needs, whether you require professional models, actors, or even specific skill sets. We handle the casting process, ensuring that the talent aligns perfectly with your project’s vision and brand identity.

If you prefer to handle to hiring of talent or have specific talent in mind, we are flexible and happy to collaborate with your choices. We aim to make your production process as comprehensive and hassle-free as possible.

*The fees involved in hiring any models or talent required for a project are not included in your subscription.

Our Co-Lab plans are tailored for brands with varying monthly media demands. Typically, a single-location business needs around 5-12 custom media elements monthly.

During peak periods like the holiday season or major campaign launches, your needs might spike. Our plans are designed to offer flexibility during these busier times, so you won’t have to worry about exceeding a project limit.

For brands consistently needing over 20 media projects a month, we recommend our ‘studio co-lab’ plan, which can be customized to fit your higher volume needs.

This ensures timely, high-quality media delivery, no matter the demand.

For businesses with multiple brands or divisions (such as separate product lines, regional offices, or subsidiaries), a single subscription may not cover media support for all these entities.

Consider upgrading to our ‘Studio Co-Lab’ plan, which caters to multi-brand support. This plan comes with tailored discounts for each additional brand included.

To learn more about this option and get a custom quote that fits your multi-brand needs, please reach out to our Sales Team.

Note: Different departments or units within the same brand are included under one subscription.

There are no contracts or long-term agreements for our ‘Casual’ and ‘Creator’ plans. You can pause or cancel at anytime. However,  our ‘Studio’ plan has a 3-month minimum term.

If we have dedicated an editor’s time and started work on your videos before you decide to cancel, you won’t be eligible for a refund.

Trello is a third-party project management system that we use for all project requests.

Absolutely, you can add or remove as many users to your dashboard at no extra cost. to add a user, look for the menu option that says “share”.

Enter the email address of the person you want to add. If they’re already a Trello user in the workspace, you can search for their name.

Once you’ve added them, they’ll receive an invitation to join the board.

After the new user accepts the invitation and their account is active, give it a short period, like 15 minutes, before assigning their first task or project. This allows for any system updates and ensures a smooth start.

Since Trello is a third-party software platform, we’re unable to offer direct technical support.

However, if you encounter any issues with Trello, don’t hesitate to email our support team.

We’ll do our best to assist you with troubleshooting, and if needed, we’ll even reach out to Trello on your behalf to seek a resolution. We’re committed to ensuring your experience with Trello is as smooth as possible.

We categorize our videos as either ‘Studio’ or ‘Express.’

‘Studio’ videos are the polished, high-quality ones you see on our site, typically taking about 48 hours to complete.

‘Express’ videos are more straightforward, featuring basic captions, b-roll, and light animations – these can be created several times a day.

Rest assured, we’ll keep you updated with a timeline, ensuring you’re informed at every step of your video’s journey.

With our ‘Casual’ plan, you’ll receive up to 10 videos a month – perfect for brands seeking to post consistently twice per week and upload short product and service videos.

The ‘Creator‘ plan is our sweet spot, where clients typically enjoy around 20 videos per month. The exact number can vary, especially if you’re leaning towards more premium videos rather than express.

And for those who want to go all out, there’s ‘Studio.’ This plan effectively doubles what ‘Creator‘ offers, bringing the count to about 40 videos per month with the added advantage of two dedicated editors.

It’s ideal for those who need a steady stream of premium content. Particularly if you intend on producing media such as podcasts, product demos, educational and other long-form content.

That’s a fantastic question!

‘Studio’ videos, like the ones showcased on our site, are high-quality productions requiring 2-3 days to perfect. They’re the showstoppers, often racking up millions of views. Here’s an example of a ‘premium’ video.

On the other hand, ‘Express’ videos are quicker to produce, typically taking just a few hours to create. These are ideal for when you need something snappy and effective in a short time frame. Check out this example of an ‘express’ edit.

Each type serves a unique purpose, offering options to suit diverse content needs.

Yes, we can! We can transform long videos that you supply us—or even a YouTube link—into compelling shorts. If you want to be as hands-off as possible, we suggest that you let one of our writers choose the most engaging content.

You might consider this approach, but managing freelancers can be a pain in the arse, especially without prior experience.

This route often leads to complications. At our company, we take the hassle out of the equation.

We manage everything for you, from coordination to quality checks, ensuring a smooth process and top-notch results without the headaches.

No, we do not. If you’re looking to try us out, the ‘Casual‘ plan is your best option. You can cancel at any time.

This doesn’t happen very often but if it does – you get up to 3 revisions with every edit! We’ll keep tweaking things until you love your videos.

Your account manager will onboard you in Trello and show you how to submit your clips – typically we receive footage from either Dropbox or Google Drive.

In the dynamic world of video, new formats and channels are opening doors to incredible possibilities. It’s a playground where every forward-thinking brand, marketer, and creative agency is diving into video content. Need a guiding hand for your product’s video strategy, or looking to amp up your current game plan? We’re here to help. Connect with our video strategy experts – let’s chat about transforming your vision into engaging video content. Book your call with us today!

Absolutely!

If you prefer not to handle the filming yourself, we’ve got you covered. You can seamlessly upgrade to our “Autopilot” plan.

This service is designed for those who wish to take a hands-off approach while we take care of all your photo and video needs. With Autopilot, our team steps in to plan, shoot, and produce your content, ensuring top-quality results with minimal effort on your part.

An additional fee applies for this upgrade, but it’s a small price for the convenience and professional touch you’ll receive. We’ll take the reins and turn your vision into stunning visual content!

Everything you love about your ‘Co-Lab’ plan, with the added benefit of us taking care of the whole process. We bring the skills, equipment, and knowledge needed to create high-performing content. All that’s needed from you is to show up, deliver your message, and enjoy the process.

If you’ve got products that can be sent in the mail or delivered, all you have to do is provide the materials and we’ll look after the rest.

Our Autopilot plans are a custom package that will require us to discuss your needs, what you’d like to achieve, and a plan to achieve those goals. Having a proper understanding of your goals allows us to design a custom solution to suit you and your business.

We understand the importance of having the perfect setting for your video and photo content.

For our Autopilot clients, we offer the convenience of arranging studio space suitable for your project’s needs.

Our team will handle the logistics of securing a studio that aligns with your vision and project requirements. If you have a specific location in mind or prefer to use your own space, we’re more than happy to accommodate that as well.

Our goal is to ensure that every aspect of your production, including the filming location, is seamless and stress-free.

The cost of using studio space for your project will depend on several factors, such as the location, size of the studio, and duration of the shoot. For our Autopilot clients, we strive to find the best studio space that fits both the project’s needs and available budget.

We’ll provide you with a detailed quote that includes studio rental costs once we understand your project’s specific requirements.

Rest assured, we are committed to transparency in our pricing and will work with you to find a solution that delivers exceptional value without compromising on quality.