Jayframe media privacy policy

We Treat Your Privacy Seriously.

At Jayframe Media, we treat your personal information with care and respect. All data shared with us is kept strictly confidential and will never be sold, traded, or passed to a third party without your express permission.

This policy outlines what information we collect, why we collect it, and how that information is used.

Collection of Information
To use certain features on our website or access our services, you may be asked to provide personal information—such as your name, email address, preferences, and business details. We collect this data to provide better experiences, tailored content, and more relevant services.

We also collect general data to understand how users interact with our site—for example, the time of day people visit, their browser type, and the pages they view. This information is anonymised and does not identify you personally.

For security purposes and fraud prevention, we log website activity and maintain audit trails.

We do not send spam or unsolicited messages. Your details will not be shared unless you’ve given us permission.

How We Use Your Information
Your personal information is used only for the purpose it was provided—for instance, to respond to your enquiry, deliver content you’ve requested, or improve our client experience.

We use the following legal grounds for processing your data:

• To fulfil a contract, or to take steps before entering one

• For legitimate business interests, such as improving our services

• To meet legal obligations

• With your clear consent

Depending on your interaction with us, your data may be used to:

• Manage our relationship with you, including providing access to services (performance of contract)

• Improve our services and develop new ones, like surveys or personalisation (legitimate interest)

• Send marketing communications, with your consent or where legally allowed (consent or legitimate interest)

• Recruit team members, if you apply for a position with us (consent or pre-contractual obligation)

• Support online communities, if applicable, such as forums or group discussions (contractual use or legitimate interest)

• Conduct general business operations, such as financial compliance, risk management, and reporting (legal obligation or legitimate interest)

How Long We Keep Your Data
We retain your personal information only as long as necessary to meet the purposes for which it was collected. Once no longer required, your data will be securely deleted or anonymised according to data protection laws and our internal data retention policies.

Protecting Your Information
We’ve implemented strict policies and procedures to keep your information secure. Access to personal data is limited to those who need it—whether internal staff or trusted service providers—and is protected with appropriate technical and organisational measures.

Electronic & Phone Communications
If you fill out a contact form, download a free resource, call us, or message us through the website, we’ll use that information to follow up with you—including via automated technology if applicable. You can opt out of promotional messages at any time.

If you become a client, we’ll continue to contact you for delivery, performance updates, or project communication. By working with us, you consent to this communication.

Jurisdiction
By using the Jayframe Media website, you agree that any dispute related to this policy or your personal data will be governed by the laws of Queensland, Australia, and handled exclusively in Queensland courts.

Electronic Communication
By interacting with us online or via email, you consent to receiving electronic communication from us. This includes all notices, disclosures, and agreements, which will satisfy legal requirements for written communication.

We may record our communications with you (e.g. calls or messages) for training, quality assurance, or legal purposes. These recordings may be admissible in legal or administrative proceedings.

Cookies
Our website may use cookies to enhance your experience. You can choose to disable cookies in your browser settings; however, doing so may affect your ability to use certain features.

Privacy Concerns or Complaints
If you have any questions or concerns about how your personal information is used—or if you believe your privacy has been breached—please reach out to us immediately.

Contact Us
If you have questions about this Privacy Policy or your data, get in touch:

Jayframe Media
www.jayframemedia.com.au
1/13 Paisley Drive, Lawnton
Phone: +61 435 717 829
Email: [email protected]

This Privacy Policy was last updated on 19 April 2025.