Jayframe Media Terms & Conditions

Terms & Conditions

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE WEBSITE.

Us. Jayframe Media (“Jayframe Media”, “we”, “us”, or “our”) welcomes you and invites you to access and use our website, including, without limitation, jayframemedia.com.au and all its subdomains (the “Website”). When we say Jayframe Media, we mean any and all affiliated companies, brands, or entities providing services under the Jayframe Media name.

You. “You” may be a visitor, a user of our services, or both.

Website. By accessing, browsing, and using the Website, you signify that you have read, understood, and agree to be legally bound by everything in these Terms of Use, our Privacy Policy and any applicable disclaimers. These Terms of Use may change from time to time without notice. If you do not agree with these Terms or our Privacy Policy, you may not use the Website. You may also be subject to other guidelines, terms, or agreements relating to future Jayframe Media services you choose to engage with.

Services. Jayframe Media provides digital marketing services including, but not limited to: video production, content marketing strategy, social media content creation, paid media campaigns, and other related services aligned with our business objectives. Descriptions of our services can be found on our Website.

Intended Purpose. The Website is designed to provide access to our services, offer general information about strategic content marketing, and supply resources that support that information (the “Intended Purpose”).

Restrictions. Our Website and Services are only available to individuals aged 16 years or older. If you are between 16 and the age of majority in your jurisdiction, please ensure a parent or guardian reviews these Terms with you.

Accuracy of Content. While we aim to provide accurate, up-to-date content, Jayframe Media does not guarantee that information on our Website or linked sites is accurate, reliable, or complete. It’s your responsibility to verify the suitability of any content for your specific situation.

Advice. Information provided via our Website or Services is general in nature and not tailored to your specific business, legal, financial, or personal circumstances. It does not constitute professional advice. You are solely responsible for determining whether our advice or services are appropriate for your needs. We do not guarantee specific results and are not liable for your business outcomes.

Viruses and Website Availability. You use our Website at your own risk. While we strive to ensure smooth access, we cannot guarantee uninterrupted service or that the Website will be free of viruses or malicious software. We recommend using current antivirus and security tools suitable for your device.

Lawful and Permissible Use of Website. You are responsible for ensuring that your use of our Website complies with all relevant laws. You must not attempt to damage, overload, or disrupt the Website or use automated tools to collect data from it. Unauthorised access or misuse of this Website is strictly prohibited.

Links to Other Websites. We may link to third-party websites. These links do not imply endorsement, and we are not responsible for the content or availability of any linked site.

Intellectual Property. All content on this Website—text, graphics, logos, videos, code, downloads—is the property of Jayframe Media or our licensors and is protected by copyright and intellectual property laws. You may not reuse or republish any of our material without permission.

You may print or download content for personal, non-commercial use only. If you’d like to link to our Website or use our content, please contact us first.

Changes to Terms. These Terms may be updated at any time. Updates are effective immediately upon being published. Continued use of the Website implies acceptance of any updates.

Changes to Website and Termination. We may modify or discontinue any part of the Website or our Services without notice. We also reserve the right to restrict or terminate your access at any time for any reason.

Compliance with Applicable Laws. Our Website and Services are based in Australia. If you access them from another country, you are responsible for ensuring compliance with your local laws. These Terms are governed by the laws of Queensland, Australia, and any disputes will be handled in the courts of Queensland.

Feedback and Submissions. Any content or ideas submitted to Jayframe Media via this Website will be considered non-confidential and may be used without restriction. You grant us the right to use, adapt, and share your feedback or submissions without any obligation to credit or compensate you.

Registration. You may register through our Website to book consultations or access free resources. You agree to provide accurate and up-to-date information and are responsible for any technology needed to access these services.

Strategy Sessions and Free Resources. By booking a consultation or accessing free content, you agree to these Terms and our Privacy Policy. You are responsible for providing accurate information and ensuring your technology setup supports access.

No Guarantee of Results. You acknowledge and accept that business outcomes are influenced by many personal and external factors. Jayframe Media does not guarantee any specific results, earnings, or performance through our Website or Services. Testimonials and examples shared are not promises of future success.

Disclaimer. The Website and its contents are provided “as is.” We disclaim all warranties—express or implied. Jayframe Media and its representatives are not liable for any damages arising from your use of the Website or reliance on its content.

Indemnity. You agree to indemnify and hold harmless Jayframe Media and its team from any claim, loss, liability, or expense arising from your use of the Website or Services.

Exclusion of Liability. To the fullest extent permitted by law, we exclude liability for any damages resulting from your use of, or inability to use, the Website or its content.

Severability. If any part of these Terms is found to be invalid or unenforceable, the remaining sections will remain in full effect.

Jurisdiction. These Terms are governed by the laws of Queensland, Australia, and disputes will be handled exclusively in Queensland courts.

Arbitration Clause. Any disputes arising under these Terms shall be resolved through arbitration in Brisbane, Australia under ACICA rules. Arbitration will be conducted in English.

Miscellaneous. Our failure to enforce any provision does not waive our right to enforce it later. If any provision is found invalid, it will be severed, and the rest of the Terms will remain valid.

Contacting Us. If you have any questions about these Terms of Use or how we operate, please reach out via our Website: jayframemedia.com.au

Live Event - Film and Production

TERMS AND CONDITIONS – Live Events – Film and Production

1. Scope of Services

Our quotes encompass the services as detailed in any project proposal delivered.

2. Payment Terms

Fees: The total cost of services is outlined in the quote.
Schedule: Payments are due as follows:
- A deposit of 25% is due upon acceptance of this quote.
- 25% is due 7 days prior to the commencement of the project.
- The remaining 50% of the total quoted amount will be due prior to delivery of any deliverable.
Methods: Acceptable methods of payment are via direct bank transfer and credit card payment.
Late Payment: Invoices unpaid for over 30 days will incur a late fee of 1.5% per month overdue.
Non-Payment: In the event of non-payment, Jayframe Media reserves the right to withhold deliverables until the account is settled.

3. Cancellation Policy

At Jayframe Media, we understand that plans can change. If you need to cancel a project, please let us know at least 14 days in advance. Cancellations made with less notice may incur a fee of 25% of the total project cost to cover the time and resources allocated.

Rescheduling: We’re happy to discuss rescheduling options to keep your project on track, subject to availability and mutual agreement.
Force Majeure: In the event of a force majeure event (e.g., natural disasters, pandemics), Jayframe Media and the client will work together to reschedule the project. Any payments made will be applied to the rescheduled date.

4. Refund Policy

At Jayframe Media, we are committed to providing high-quality services and ensuring client satisfaction. Our refund policy is crafted to be transparent and equitable.

General Refund Eligibility: Refunds are considered for services not yet rendered or in cases of unsatisfactory performance, subject to the terms below.
Commencement of Work: If work on the project has already begun, we reserve the right to retain a portion of the payment proportional to the completed work. This covers our efforts and resources already utilized.
Confirmed Bookings: Costs associated with confirmed bookings, such as studio hires, talent, or equipment rentals, are non-refundable. Clients are liable for these expenses once a project is scheduled and confirmed.
Refund Requests: Clients wishing to request a refund should contact us within 7 days of acceptance and payment of the initial invoice, outlining their reasons.
Processing: Refund requests are processed within 30 days of receipt, following our review and approval.
Limitations: Certain fees, including initial deposits or consultation charges, may be non-refundable.

5. Intellectual Property Rights

Ownership: All original content created by Jayframe Media is the property of the client upon final payment.
Usage: Jayframe Media retains the right to use completed work for promotional purposes, unless otherwise agreed upon in writing.
License: The client is granted a perpetual, non-exclusive, worldwide license to use the deliverables for their intended purpose.

6. Client Responsibilities

Provision of Materials: The client agrees to provide all necessary materials, information, and approvals in a timely manner to facilitate the project’s completion.
Access to Locations: The client is responsible for securing necessary permissions and access to any locations required for filming.
Approval Process: The client agrees to review and approve deliverables in a timely manner. Delays in approval may affect the delivery schedule.

7. Liability and Indemnity

Limitation of Liability: Our liability in connection with the services provided is limited to the total amount paid by the client.
Indemnification: The client agrees to indemnify Jayframe Media against any claims arising from content use that violates third-party rights or applicable laws.
Exclusion of Consequential Damages: Jayframe Media shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the services provided.

8. Data Protection and Privacy

At Jayframe Media, we are committed to protecting the privacy and confidentiality of our clients. This agreement outlines our practices and responsibilities in handling your sensitive information.

Confidential Information: This includes all non-public information shared by the client, such as business strategies, analytics data, and personal details.
Protection and Use: All confidential information will be used solely for the purpose of delivering our services and will not be disclosed to third parties, except as required by law.
Duration: Our confidentiality obligations extend for two years following the completion of any project.
Legal Exceptions: In the event of a legal obligation, we may disclose specific information as required by law.

9. Dispute Resolution

Governing Law: This agreement shall be governed by and construed in accordance with the laws of the jurisdiction where Jayframe Media is registered.
Mediation and Arbitration: In the event of a dispute, both parties agree to first attempt to resolve the issue through mediation. If mediation fails, the dispute shall be resolved through binding arbitration in the same jurisdiction.

10. Amendments

Jayframe Media reserves the right to amend these Terms & Conditions at any time. Clients will be notified of any significant changes in writing. Continued use of our services following the amendment constitutes acceptance of the new terms.

11. Entire Agreement

These Terms & Conditions, along with any attached project summaries and quotes, constitute the entire agreement between Jayframe Media and the client, superseding all prior agreements, understandings, and communications, whether written or oral.

Social Photography Packages

TERMS AND CONDITIONS – SOCIAL PHOTOGRAPHY SUBSCRIPTIONS

PAYMENT SCHEDULE

When you purchase a service package from Jayframe Media, the first payment is due upfront at checkout. After that, a recurring payment plan will be set up, with monthly payments automatically withdrawn based on your original checkout date. If we don’t receive your payment within 7 days, late fees will apply.

All payments made under the subscription plan are non-refundable once the subscription is purchased.

SERVICES

Our subscription packages include the following services:

On-site moving and stills digital photography
Post-production editing
Client Communication

If you need creative direction, producing, model casting, team assembly, prop sourcing, or location scouting, please let us know via email during our business hours (Monday to Friday, 9am-5pm AEST). These additional services come with an extra fee.

You are responsible for providing us with documentation that outlines all the deliverables you need. Not providing detailed documentation before the production date may result in unsatisfactory results, and any additional production days will incur an additional service fee.

DELIVERABLES

Depending on the package you choose, you’ll receive a selection of images from your photoshoot. We’ll send you an online gallery within 72 hours of the shoot, from which you can make your selections. Additional images can be purchased for $50 each plus GST.

We’ll deliver the edited files via Dropbox and email within 24-48 hours after we receive your selections in writing. If you purchase extra images, the payment must be processed before you receive all the images.

If you need a faster turnaround, we offer an express edit option for an additional $100 plus GST. Please notify us before the shoot if you need this service.

In case of accidental loss or destruction of content after delivery, a re-delivery fee will apply.

PHOTOSHOOT SCHEDULING

You are responsible for scheduling your monthly shoots using our provided system (TidyCal). If you need help with scheduling, contact us via email during business hours. We are not responsible for any unscheduled shoots, and missed shoots are non-refundable.

Clients have a specific period to schedule and complete their photoshoots based on their package. If you don’t schedule within this period, the shoot will expire. A one-time extension request can be made in writing during business hours.

To cancel a scheduled shoot, provide us with 48 hours’ notice in writing during business hours. You will need to reschedule your shoot, and availability is not guaranteed, especially with last-minute changes.

If bad weather or other unforeseen circumstances occur, we may postpone the shoot. We will make this decision on the day of the shoot for the best interest of the final deliverables.

PACKAGE ESTIMATE

Package estimates are valid for six months from the purchase date. You can upgrade or downgrade to a different package within this period.

PHOTOGRAPHERS CREDIT

When using final images on social media or in publications, please credit us as follows:

Social platforms: @jayframe.media
Publications: Jayframe Media

USAGE

Your package includes a standard license for using the final edited images worldwide via the internet or public display. This includes social media, print, and web use. For advertising uses like billboards, additional fees will apply and must be agreed upon and paid in full before use.

Jayframe Media reserves the right to use any photographs and materials we create for promotional purposes, including using your corporate name or IP without compensation. We may also subcontract services as needed.

SICKNESS

In case of family emergencies or sickness, we will reschedule services. However, we are not liable for any compensation if services cannot be rescheduled. If we cannot reschedule, it is your responsibility to find an alternative provider, and we are not responsible for additional fees.

CLIENT’S MATERIALS

We use and store your materials at your risk, and we are not obligated to insure them. We are not liable for any loss caused by third parties, even if they are present during our services.

DISPOSAL

Raw images and edited files are retained for up to 12 months and then disposed of. If services remain unpaid after 12 months, we may dispose of all files. You can purchase additional images for $50 each plus GST before the 12-month period ends.

RAW FILES

You can receive raw files free of charge via Dropbox. If you prefer physical copies, an additional fee will apply.

FAILURE OF EQUIPMENT

We take all reasonable care with our equipment, but if a failure occurs, we are only liable for the return of the shoot payment.

CLIENT ACKNOWLEDGEMENTS

You acknowledge that Jayframe Media has a lien on your materials and that the title of the services provided transfers to you only after full payment. You also acknowledge that the content and opinions in the final works represent your views, not ours.

MINIMUM TERMS

All subscription clients must adhere to the minimum term of their package. Early cancellations require payment of the balance of the minimum term plus an additional month’s notice period.

Snapshot: Three months
The Quarterback: Three months
The Ambassador: Three months

CANCELLATION OF THE SUBSCRIPTION

You can cancel your subscription by notifying us in writing during business hours. The cancellation will be effective one month from the date of notice. If the notice is given outside business hours, it’s effective from the next business day. Early cancellations must comply with the minimum term policy.

RIGHT OF REFUSAL OR TERMINATION

We reserve the right to terminate services if there is a risk of injury or equipment damage. Any deposit paid will be non-refundable, and we may seek compensation for any damages.

FORCE MAJEURE

If we are unable to fulfill our obligations due to events beyond our control (e.g., natural disasters, epidemics, labor disputes), our obligations will be suspended for the duration of the event.

LEGAL COSTS

You will be liable for any legal costs we incur to recover unpaid invoices.

PRIVACY

All information we receive from you will be kept confidential and will not be shared without your consent.

CONTACTABLE HOURS AND COMMUNICATION CHANNELS

We have limited availability during normal business hours (Monday to Friday, 9am-5pm AEST). If we don’t hear from you after three attempts to contact you, your subscription will be terminated, and outstanding payments will be due. All payments are non-refundable.

AMENDMENT

We reserve the right to amend these terms and conditions at any time, with changes effective after seven days’ written notice.

Jayframe Media Terms & Conditions

Terms & Conditions

Live Event - Film and Production

TERMS AND CONDITIONS – Live Events – Film and Production

1. Scope of Services

2. Payment Terms

3. Cancellation Policy

4. Refund Policy

5. Intellectual Property Rights

6. Client Responsibilities

7. Liability and Indemnity

8. Data Protection and Privacy

9. Dispute Resolution

10. Amendments

11. Entire Agreement

Social Photography Packages

TERMS AND CONDITIONS – SOCIAL PHOTOGRAPHY SUBSCRIPTIONS

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Jayframe Media Terms & Conditions

Terms & Conditions

Live Event - Film and Production

TERMS AND CONDITIONS – Live Events – Film and Production

1. Scope of Services

2. Payment Terms

3. Cancellation Policy

4. Refund Policy

5. Intellectual Property Rights

6. Client Responsibilities

7. Liability and Indemnity

8. Data Protection and Privacy

9. Dispute Resolution

10. Amendments

11. Entire Agreement

Social Photography Packages

TERMS AND CONDITIONS – SOCIAL PHOTOGRAPHY SUBSCRIPTIONS

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